Introducing the Mereo Portal

Have you heard the phrase "The best service is no service"? This idea, outlined in Bill Price and David Jaffe's classic 2008 business book, emphasizes that proactively eliminating the reasons customers call and creating engaging self-service opportunities liberates customers from customer service and keeps them happy.

This is the goal of Mereo's new resident portal, which has raised the bar yet again in delivering a best-in-class resident experience. Residents will now be set up for service before they move in for streamlined onboarding and can check the portal for their Wi-Fi password information anytime they need it.

Residents can request and manage speed upgrades through the portal at any property. This eliminates the need for a separate leasing/customer service touchpoint and associated accounting actions at the property level; Mereo will charge the resident, and the monthly property invoice will automatically add a credit for the incremental upgrade revenue.

The portal also brings additional features for property teams. Property teams now fully control resident data and lease/service dates to ensure authorized residents can join the network. The portal also enables a key feature that property teams have long asked for, the ability to drop speeds for non-payment if needed. Naturally, properties can also restore service when payment is submitted.

Over the last few months, the portal has been rolled out in new and upgraded properties and will gradually be implemented throughout Mereo's footprint. Initial feedback from property managers is positive; we will continue to make enhancements over time to incorporate feedback.

With the Mereo resident portal, we fully align with our mission to simplify technology solutions and prioritize exceptional customer service, ensuring residents and property teams enjoy a market-leading customer experience.

To learn more, get in touch with us today be emailing us at sales@mereonetworks.com.